Facebook Pixel
logo
UAE

4th Floor, Al-Rasis Center, Al Baraha Street # 1, Sector, Dubai-UAE.

+97 152 141 7285
PAK

276-L Johar Town, Near Expo Center, Lahore-Pakistan

+92 331 444 7077

info@fhgroupoc.com

FAQ

Frequently Asked Questions

Policy on Prevention of Child Labor and Forced Labor

1. Commitment Statement

FH Enterprises Private Limited strictly prohibits child labor and forced labor in all aspects of its business operations. We are committed to ethical employment practices, ensuring compliance with Pakistan's labor laws, International Labour Organization (ILO) conventions, and the United Nations Sustainable Development Goals (SDG 8 - Decent Work and Economic Growth).

2. Legal Compliance & Standards
Our company follows :
  • Pakistan Employment of Children Act, 1991 - Prohibiting employment of children under 14 years
  • Pakistan Prevention of Trafficking in Persons Act, 2018 -Preventing forced labor and exploitation
  • Punjab Prohibition of Child Labor at Brick Kilns Act, 2016 -Preventing child labor in hazardous sectors
  • ILO Conventions 138 & 182 - Minimum Age for Employment & Elimination of Worst Forms of Child Labor
3. Policy Guidelines
  • No child under 18 years shall be employed in any capacity
  • All employees must provide verified national identity documents (CNICs) before hiring
  • No forced labor, bonded labor, or coercion in employment practices
  • No third-party suppliers or contractors engaging in child or forced labor will be contracted
  • Employees must work voluntarily with fair wages, as per Pakistan Minimum Wages Act
4. Implementation & Compliance
  • Regular check and balance to ensure no child or forced labor in our operations
  • Strict supplier screening to ensure ethical labor practices in all collaborations
  • Employee awareness programs on labor rights and ethical employment
  • Reporting mechanisms where employees can anonymously report labor rights violations

FH Enterprises Private Limited is committed to providing a safe, fair, and ethical work environment while ensuring all business operations align with human rights principles and labor laws.

Employee Health and Well-being Policy

1. Commitment Statement

FH Enterprises Private Limited is committed to promoting the health, safety, and well- being of its employees. We recognize that a healthy workforce leads to increased productivity, job satisfaction, and overall company success. Our approach aligns with Pakistan’s labor laws and global well-being standards, including the United Nations Sustainable Development Goals (SDG 3 – Good Health & Well-being and SDG 8 – Decent Work & Economic Growth).

2. Key Policy Guidelines
A. Physical and Mental Health Support
  • Safe and Healthy Workplace - Ensuring a clean, safe, and ergonomic work environment
  • Health Awareness Programs - Conducting sessions on stress management, nutrition, and fitness
  • Work-Life Balance - Flexible work arrangements, including remote work options when feasible
  • Paid Leave Policy - Including sick leave, maternity/paternity leave, and annual leave
B. Workplace Safety Measures
  • First Aid & Emergency Response - Availability of first aid kits and trained personnel
  • Fire Safety Compliance - Fire extinguishers and emergency evacuation procedures in place
  • Compliance with Occupational Safety Laws - Adhering to local labor laws regarding workplace safety
C. Employee Well-being & Mental Health
  • Zero-Tolerance for Workplace Harassment & Discrimination -Strict policies against harassment (as per Pakistan Protection Against Harassment of Women at Workplace Act, 2010)
  • Counseling and Support Services - Providing access to mental health resources
  • Open Communication Culture - Encouraging employees to discuss work-related concerns freely
D. Financial & Professional Well-being
  • Fair Compensation & Benefits - Ensuring salaries align with Pakistan’s Minimum Wages Act
  • Skill Development & Training - Providing professional growth opportunities
  • Equal Employment Opportunities - Hiring based on merit and performance
3. Monitoring & Compliance
  • Regular check and balanceto assess workplace health and safety conditions
  • Anonymous feedback systemfor employees to report concerns regarding well-being
  • Continuous policy improvementsbased on employee needs and legal requirements

FH Enterprises Private Limited believes in fostering a healthy, safe, and inclusive work culture to enhance employee satisfaction and performance.

Employee Grievance & Dispute Resolution Policy

1. Commitment Statement

FH Enterprises Private Limited is committed to maintaining a fair, transparent, and respectful workplace. We recognize that employee grievances and disputes can arise, and we ensure a structured mechanism for fair resolution in compliance with Pakistan’s labor laws and international best practices.

2. Objectives
  • Provide a confidential and structured process for addressing grievances
  • Promote fairness and impartiality in handling disputes
  • Ensure quick and effective resolution to maintain a positive work environment
  • Preventworkplace harassment, discrimination, and unfair treatment
3. Scope
This policy applies to all employees and covers grievances related to :
  • Workplace conflicts or disputes
  • Discrimination, harassment, or unfair treatment
  • Salary, benefits, and working conditions
  • Performance evaluations and promotions
  • Health and safety concerns
4. Grievance Resolution Process
A. Informal Resolution (Step 1)

Employees are encouraged to resolve minor disputes directly with the concerned person or department through open communication.

B. Formal Complaint (Step 2)

If unresolved, employees may submit a formal grievance in writing to the HR Department or their immediate supervisor.

C. Investigation & Mediation (Step 3)

HR will review the complaint within 7 working days and may conduct an investigation if required.

Mediation may be offered as an option for dispute resolution.

D. Decision & Resolution (Step 4)

A formal decision will be provided within 14 working days, ensuring fairness and compliance with company policies.

If the issue remains unresolved, the matter may be escalated to senior management.

E. Escalation & External Resolution (Step 5)

If employees are dissatisfied with the outcome, they may escalate concerns to external labor authorities, following Pakistan’s labor dispute resolution mechanisms.

5. Employee Protection & Confidentiality
  • No retaliation - Employees will not face any retaliation for filing a complaint in good faith
  • Strict confidentiality - Grievances will be handled discreetly and professionally
  • Neutral investigation - All cases will be reviewed fairly and without bias
6. Monitoring & Compliance
  • Regular check and balance to assess grievance trends and improve policies
  • Annual review of the grievance policy to align with legal and workplace changes
  • Encourage feedback from employees to enhance dispute resolution mechanisms

FH Enterprises Private Limited believes in open communication, fairness, and employee rights, ensuring a workplace where every concern is addressed professionally.

Diversity, Equity, and Inclusion (DE&I) Policy

Commitment Statement

FH Enterprises Private Limited is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered. We recognize that a diverse workforce drives innovation, enhances productivity, and strengthens our organizational culture. Our DE&I policy aligns with Pakistan’s labor laws, International Labour Organization (ILO) standards, and the United Nations Sustainable Development Goals (SDG 5 – Gender Equality and SDG 10 – Reduced Inequalities).

Core Principles
  • Diversity - We welcome individuals of all backgrounds, cultures, genders, abilities, and experiences.
  • Equity - We ensure fair access to opportunities, benefits, and career growth for all employees.
  • Inclusion - We promote a workplace where every employee feels heard, valued, and supported.
Policy Guidelines
A. Equal Employment Opportunities
  • Merit-Based Hiring - Recruitment and promotions are based on skills, qualifications, and experience.
  • Zero Discrimination - No bias based on gender, age, disability, religion, ethnicity, or socioeconomic status.
  • Inclusive Hiring Practices - Encouraging applications from women, persons with disabilities, and minority groups
B. Workplace Culture & Inclusion
  • Safe & Respectful Workplace - Zero tolerancefor harassment, discrimination, or bullying.
  • Flexible Work Arrangements - Providing work-life balance through remote work and family-friendly policies.
  • Religious & Cultural Sensitivity - Accommodating diverse cultural and religious practices.
C. Pay Equity & Career Growth
  • Equal Pay for Equal Work - Ensuring salaries are based on skills and responsibilities, not gender or bias.
  • Leadership Development - Training and mentorship programs to support women and underrepresented groups.
  • Performance-Based Growth - Transparent promotions and career advancements.
D. Accessibility & Accommodations
  • Inclusive Workspaces - Making reasonable accommodations for employees with disabilities.
  • Health & Well-being Support - Providing mental health resources and employee support programs.
  • Maternity & Paternity Leave - Encouraging family-friendly policies for all employees.
Implementation & Monitoring
  • Regular check and balance to assess workplace diversity and inclusion.
  • Employee feedback mechanismsto address concerns related to discrimination or bias.
  • Continuous policy updatesto align withglobal best practices and local labor regulations.
Reporting & Accountability
  • Employees can report DE&I concernsconfidentially through HR .
  • All complaints will beinvestigated fairly and resolved in a timely manner.
  • Strict actionwill be taken against any violation of this policy.

FH Enterprises Private Limited believes in building a diverse and inclusive workforce where everyone has an equal opportunity to succeed.

Corporate Social Responsibility (CSR) Policy

Commitment Statement

FH Enterprises Private Limited is dedicated to conducting business in a socially responsible, ethical, and sustainable manner. Our CSR policy aligns with the United Nations Sustainable Development Goals (SDGs) and focuses on economic, social, and environmental well-being while ensuring compliance with Pakistan’s corporate responsibility regulations.

CSR Focus Areas
A. Ethical Business Practices & Governance
  • Transparency & Integrity - Commitment to ethical business conduct, anti- corruption, and fair trade practices.
  • Compliance with Local & International Laws - FollowingPakistan’s corporate governance framework and global ethical standards.
B. Community Engagement & Social Welfare
  • Education & Skill Development - Supporting youth education programs, digital literacy, and vocational training.
  • Women Empowerment - Promoting gender equality and providing employment
  • Support for Underprivileged Communities - Contributing to charitable causes, healthcare initiatives, and disaster relief efforts.
C. Environmental Sustainability
  • Sustainable Resource Use - Reducing waste, promoting digital solutions, and minimizing our carbon footprint.
  • Energy Efficiency - Encouraging eco-friendly work practices such as paperless operations and energy conservation.
  • Green Partnerships - Collaborating with organizations that prioritize sustainability.
D. Employee Well-being & Diversity
  • Fair Wages & Employee Rights - Ensuring all employees receive fair compensation and a safe work environment.
  • Diversity, Equity & Inclusion (DE&I) - Fostering a workplace that promotes equal opportunities for all.
Implementation & Monitoring
  • Regular check and balance to measure CSR impact and progress.
  • Stakeholder Engagement - Stakeholder Engagement NGOs, government bodies, and industry leaders.
  • Annual CSR Report - Documenting our efforts and contributions to corporate social responsibility.
Reporting & Accountability
  • Regular check and balance to measure CSR impact and progress.
  • Employees, clients, and partners can suggest or report CSR initiativesthrough a dedicated communication channel.
  • The CSR team will oversee projects, ensuring alignment with our corporate values and goals.

FH Enterprises Private Limited believes that business success is not just about profits but also about positive contributions to society and the environment.

Health, Safety, Environmental, and Social (HSES) Policy

1. Purpose and Scope

The HSES Policy of FH Enterprises Private Limited ("FH Enterprises") defines our commitment to maintaining the highest standards of health, safety, environmental sustainability, and social responsibility. This policy applies to all employees, clients, vendors, and stakeholders associated with FH Enterprises.

2. Policy Statement

FH Enterprises is committed to:

  • Health & Safety : Ensuring a safe and healthy work environment for all employees and clients.
  • Environmental Protection : Reducing environmental impact and promoting sustainability.
  • Social Responsibility : Upholding ethical business practices and fostering community well-being.
  • Compliance & Governance : Adhering to all applicable laws, regulations, and industry best practices.
3. Compliance with Laws & Regulations

FH Enterprises will comply with all relevant national and international laws related to health, safety, environmental sustainability, and social responsibility. Employees must adhere to regulatory guidelines and internal policies to maintain ethical and lawful operations.

4. Health and Safety Policy

FH Enterprises prioritizes workplace safety by:

  • Implementing preventive measures to minimize risks and hazards.
  • Providing employees with safety training and necessary protective equipment.
  • Ensuring emergency response plans are in place and regularly updated.
  • Reporting and addressing all incidents and near misses promptly.
5. Environmental Policy

FH Enterprises is committed to sustainability by:

  • Reducing energy consumption and waste production.
  • Promoting the use of eco-friendly materials and resources.
  • Encouraging sustainable practices in daily operations.
  • Complying with environmental regulations and industry standards.
6. Social Responsibility Policy

FH Enterprises fosters a responsible and inclusive workplace by:

  • Promoting diversity, equality, and a discrimination-free work environment.
  • Ensuring fair labor practices and employee well-being.
  • Engaging in community development initiatives.
  • Supporting gender equality and workplace safety.
7. Security Policy

To ensure the security of employees, clients, and company assets, FH Enterprises will:

  • Implement robust security measures to prevent unauthorized access.
  • Maintain secure data management practices.
  • Provide employees with training on security protocols.
  • Establish grievance mechanisms for reporting security concerns.
8. Policy Governance & Review
  • The Board of Directors will oversee the implementation and review of this policy.
  • Regular audits and assessments will be conducted to ensure compliance and continuous improvement.
  • The policy will be reviewed and updated at least every two years or as required by regulatory changes.

Environmental Management System

1. Introduction

As a technology-driven company, FH Enterprises Private Limited is committed to minimizing its environmental impact by adopting sustainable IT practices, reducing energy consumption, and promoting digital solutions that contribute to a greener environment. Our EMS aligns with Pakistan’s Environmental Protection Act (PEPA) 1997 and Punjab Environmental Quality Standards (PEQS) while integrating best practices for eco-friendly IT operations.

2. Environmental Policy

We strive to:

  • Reducecarbon footprintby promoting remote work and digital services
  • Optimizeenergy consumptionby using energy-efficient servers and office equipment
  • Minimizeelectronic waste (e-waste)by responsibly managing hardware disposal
  • Ensuresustainable data storage and cloud computing practices
  • Promotepaperless operationsand digital documentation
3. Key Environmental Strategies for a Digital Company
A. Energy-Efficient IT Infrastructure
  • Useenergy-saving devices and serversto reduce electricity consumption
  • Optimizecloud computing to minimize the need for physical servers
  • Encouragepower management settingson all office computers
B. Sustainable Office & Remote Work Practices
  • Implement ahybrid/remote work policy to reduce commuting and emissions
  • Encouragevideo conferencing over unnecessary business travel
  • Useeco-friendly workspaceswith natural lighting and ventilation
C. Digital Sustainability & E-Waste Management
  • Encourage hardware reuse and recycling with certified e-waste recyclers
  • Partner withLahore Waste Management Company (LWMC) for electronic waste disposal
  • Upgradesoftware solutionsto extend hardware lifespan and reduce e-waste
D. Green Social Media & Digital Services
  • Promote sustainable brands and eco-conscious content
  • Usecarbon-neutral web hostingservices where possible
  • Developenergy-efficient software solutionswith optimized code
4. Compliance with Environmental Regulations
  • Pakistan Environmental Protection Act (PEPA) 1997
  • Punjab Environmental Quality Standards (PEQS)
  • Guidelines for Sustainable IT and Green Computing
5. Monitoring & Continuous Improvement
  • Annual Energy Auditsto track and optimize consumption
  • Employee Training on eco-friendly digital practices
  • Green IT Policyupdates based on technological advancements

Sustainable Resource Use Policy

1. Purpose

This policy establishes FH Enterprises Private Limited’s commitment to sustainable resource management, ensuring responsible consumption and production practices that align with the United Nations Sustainable Development Goals (SDGs), particularly:

  • SDG 7 - Affordable and Clean Energy
  • SDG 12 - Responsible Consumption and Production
  • SDG 13 - Climate Action

Our goal is to reduce environmental impact, optimize resource efficiency, and promote sustainable digital practices across our operations.

2. Scope

This policy applies to:

  • Energy consumptionin IT infrastructure and office operations
  • Digital resource managementto optimize cloud storage and data efficiency
  • Waste managementincluding e-waste and office materials
  • Sustainable procurementof IT and office equipment
  • Water conservationin workplace facilities
3. Key Policy Guidelines
A. Energy Efficiency & Climate Action (SDG 7 & SDG 13)
  • OptimizeIT infrastructureby using energy-efficient servers and cloud computing
  • Enableautomatic power-saving modeson all office devices
  • Promoteremote work and digital meetingsto reduce transportation emissions
  • Transition towardsrenewable energy sourceswhere feasible
B. Sustainable Digital Practices & Resource Optimization (SDG 12)
  • Implementpaperless operations by digitizing all documentation and reporting
  • Optimizecloud storage and encourage efficient data management to reduce energy- intensive computing
  • Encourageresponsible software developmentby minimizing excessive computing power in applications
  • Reduce digital wasteby archiving, deleting, or compressing unused files
C. E-Waste Management & Circular Economy (SDG 12 & SDG 13)
  • Extend thelifespan of IT hardwarethrough maintenance and software updates
  • Partner with certifiede-waste recycling facilities for responsible disposal
  • Reuse and refurbish IT equipment where possible
  • Educate employees on sustainable IT disposal practices
D. Sustainable Procurement & Office Practices (SDG 12)
  • Purchase eco-friendly office supplies(recycled paper, biodegradable products)
  • Chooseenergy-efficient ITequipment and peripherals
  • Select carbon-neutral web hosting providers where possible
  • Promote the use of reusable office materials(water bottles, cutlery, stationery)
E. Water Conservation (SDG 6 - Clean Water and Sanitation)
  • Install water-efficient faucets and restroom facilities
  • Promoteawareness campaignson water conservation in the workplace
  • Encourage employees to use reusable bottles and cupsinstead of disposable ones
4. Implementation & Compliance
  • Conductannual sustainability auditsto track energy, digital storage, and resource consumption
  • Provideemployee trainingon digital sustainability and responsible consumption
  • Developpartnerships with green tech initiativesto promote sustainable IT solutions
5. Monitoring & Reporting
  • Regular check and balanceto ensure compliance with sustainability practices
  • Engage with stakeholders, clients, and employeesto identify and implement new sustainable innovations
  • continuously update policiesto align with evolving global sustainability standards

What makes FH Group stand out in the creative industry ?

At FH Group, we pride ourselves on delivering innovative and tailored solutions to meet every client’s unique needs. Our team of experts ensures the highest quality in design, development, advertising, and broadcasting services. With a focus on creativity and strategy, we aim to exceed expectations at every step.

How does FH Group ensure the quality of its services ?

Quality is at the heart of everything we do. Our process involves rigorous planning, regular quality checks, and feedback integration. Whether it’s animation, advertisement, or content creation, we maintain a standard of excellence that guarantees customer satisfaction.

How long does it take for FH Group to deliver a project ?

We understand the importance of deadlines. Our team ensures timely delivery by carefully managing resources and maintaining constant communication with clients. While the duration depends on the project's complexity, we always strive to deliver within the agreed timeframe without compromising quality.

Can FH Group handle urgent or short-deadline projects ?

Yes, we specialize in managing urgent projects without sacrificing quality. Our efficient workflows and experienced team allow us to adapt to tight schedules, ensuring your project is completed on time with the same attention to detail.

Does FH Group offer post-project support ?

Absolutely! Our relationship with clients doesn’t end after project delivery. We provide ongoing support to ensure that our solutions remain effective and impactful, helping your business grow and thrive.